jrg Platform Privacy Notice

This page describes what we collect when you use jrg and how we keep that data protected. We at jrg take your privacy seriously. Your personal information — name, email, phone, payment details, game history, betting records — is encrypted, stored securely, and used only for the purposes outlined in this notice. We do not sell your data to third parties and do not share it except where required by law or to process your transactions on our platform.

Our jrg platform collects information necessary to verify your identity (KYC compliance), process your deposits and withdrawals, detect fraud, and provide customer support. We use payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) who handle your payment data under their own privacy agreements. We also log game activity — bets, outcomes, balances — for your account records and dispute resolution.

You have rights over your data. You can request access to all information we hold about you, export your history, or request deletion of your account and associated data (subject to legal retention requirements). Read on to understand exactly what we collect, how we use it, and how to exercise your rights.

What We Collect on jrg

We collect the following categories of data when you use our jrg platform:

Identity Data: Your name, email address, phone number, date of birth, government ID number (KTP, SIM, Paspor), and a photo of your ID document. We use this to verify your legal identity and age before you can withdraw funds or claim bonuses.
Payment Data: We do not store your full payment card or wallet credentials. Instead, we store a token provided by your payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank). This token lets us process deposits and withdrawals without handling sensitive payment details directly.
Account Data: Your username, password (encrypted), account balance, transaction history, login timestamps, and device information (operating system, app version, IP address).
Game Data: Every bet you place on jrg (sportsbook wagers on Liga 1, Piala Indonesia, Piala AFF, MotoGP, badminton; live-dealer game hands; slot spins), the amount wagered, the outcome, and the time. This is recorded for your account history, dispute resolution, and regulatory compliance.
Communication Data: Emails you send to our support team, in-app messages, and any documents you provide for verification or dispute resolution.
Technical Data: Server logs, browser type, internet connection type, and how you interact with our website or app (clicks, page views, time spent). We use this to troubleshoot technical issues and improve performance.

How We Use Your Data on jrg

We use the data we collect for specific purposes:

Account Management: Verifying your identity, creating and maintaining your account, enabling login, and managing your balance.
Payment Processing: Enabling deposits and withdrawals through your chosen payment method (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer). Your payment processor handles the actual transaction; we receive only a confirmation.
Regulatory Compliance: Verifying you are of legal age and meet KYC requirements, complying with anti-money-laundering (AML) regulations, and verifying that you are not located in a restricted jurisdiction.
Fraud Prevention & Account Security: Monitoring for suspicious activity, multiple accounts under the same identity, unusual betting patterns, or payment anomalies. If we detect fraud, we may suspend your account pending investigation.
Dispute Resolution: Reviewing your transaction history, game video (for live-dealer disputes), and bet records to resolve complaints or settle disagreements about outcomes.
Customer Support: Responding to your inquiries, providing account help, and resolving technical issues.
Platform Improvement: Analyzing usage patterns to improve our jrg service, optimize game performance, and enhance user experience.
Legal Obligations: Cooperating with law enforcement, tax authorities, and gambling regulators where required by law.

Data Location: Our jrg servers may be located outside your jurisdiction. By using our platform, you consent to your data being transferred to and stored in servers in other countries, which may have different privacy laws than your home territory.

Third-Party Processors & Data Sharing

We do not sell your data. However, we share data with trusted third parties to operate our jrg platform:

Payment Processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet receive your payment information to process deposits and withdrawals. Each processor has its own privacy policy governing their data handling.
Identity Verification Providers: We use third-party KYC services to verify your identity documents. These providers access your ID number and photo temporarily during verification, then discard the information.
Cloud Hosting & Database Providers: We use secure third-party infrastructure to store and backup your data. These providers are bound by strict data protection agreements.
Live-Dealer Studios: When you play live-dealer tables on jrg, the studio operator handles the live video feed. They see only that you are playing; they do not access your personal information or account balance.
Fraud Detection Services: We use third-party fraud detection tools to identify suspicious activity. These tools analyze transaction patterns but do not store your personal data long-term.
Legal & Regulatory Bodies: If required by law, court order, or gambling regulator, we will disclose your information to relevant authorities without notifying you in advance.

Cookies & Tracking Technologies

We use cookies (small files stored on your device) and similar tracking technologies to remember your login, language preference, and settings. These cookies also help us understand how you navigate our jrg platform so we can optimize performance. Most cookies expire after your session ends; some persist to remember your preferences on your next visit.

You can control cookies via your browser settings. Disabling cookies may prevent some features from working (e.g., staying logged in). We do not use cookies to track you across other websites — our tracking is limited to the jrg platform.

Analytics: We use analytics tools to measure traffic, popular games, and user behaviour. This data is aggregated and anonymized — we do not link it to your personal identity.

Your Rights Under This jrg Privacy Notice

You have the following rights regarding your data on jrg:

Right to Access: You can request a copy of all data we hold about you. We will provide it in a structured, machine-readable format (usually CSV or JSON).
Right to Correction: If your personal data is inaccurate, you can request we correct it. If you provide a new address, email, or phone number, we update it immediately.
Right to Deletion: You can request we delete your account and associated data. We will erase your personal information, but we retain transaction records for 7 years to comply with banking and gambling regulations.
Right to Restrict Processing: You can ask us to stop using your data for certain purposes (e.g., marketing) while retaining it for others (e.g., account management).
Right to Withdraw Consent: If we have asked for your consent to use data in a specific way, you can withdraw that consent at any time.

To exercise any of these rights, contact our support team with "Data Request" or "Privacy Inquiry" in the subject line. We will respond within 30 days.

Data Retention on jrg

We retain different data for different periods. Identity documents and KYC verification records are retained for 5 years after account closure to comply with AML regulations. Transaction records (deposits, withdrawals, bets) are retained for 7 years for tax and audit purposes. Live-dealer video recordings are retained for 90 days for dispute resolution; older recordings are archived and retrieved only upon request. If you request account deletion, we erase personal data but retain transaction records as required by law.

Security & Data Protection on jrg

We at jrg employ industry-standard security measures to protect your data:

All data in transit (between your device and our servers) is encrypted using TLS/SSL protocol (HTTPS).
All data at rest is encrypted using AES-256 encryption.
Access to your personal data is restricted to our support team and technical staff on a need-to-know basis.
We perform regular security audits and penetration testing to identify and fix vulnerabilities.
We do not store your password in plain text — it is hashed using industry-standard algorithms.

Despite these measures, no security is absolute. If we discover a data breach affecting your information, we will notify you without undue delay and provide guidance on steps you can take to protect yourself. We will also notify relevant authorities as required by law.

Jurisdiction & Restrictions

We at jrg operate only in jurisdictions where online gaming complies with local law. Upon registration, we verify your location. If you appear to be located in a restricted jurisdiction, we suspend your account access immediately. This is not a data protection issue; it is a legal compliance measure. If you relocate or travel to a restricted area, your account will be locked until you return to a supported jurisdiction.

Different jurisdictions have different privacy laws. If you are in the EU (GDPR), Switzerland (FADP), or California (CCPA), additional rights may apply beyond this notice. We comply with all applicable privacy laws in the jurisdictions where we operate. If there is a conflict between this notice and local law, local law takes precedence.

Changes to Our jrg Privacy Notice

We may update this privacy notice to reflect changes in our data practices or legal requirements. We will notify you of significant changes via email or in-app notification. Your continued use of jrg after changes are posted constitutes acceptance of the updated notice. We encourage you to review this page periodically for updates.

Contact & Data Subject Requests

If you have questions about this privacy notice, want to exercise your data rights, or believe we have mishandled your information, contact our support team. You can submit a data subject access request (DSAR) via email, in-app message, or our contact form. We will confirm receipt within 3 business days and provide a substantive response within 30 days.

We also welcome complaints to relevant data protection authorities in your jurisdiction. In Indonesia, you can contact the Office of the Deputy for Cyber Security and Coding. In the EU, you can contact your national Data Protection Authority. In the US, state attorneys general handle privacy complaints.

Summary: Your Privacy on jrg

We at jrg collect personal data necessary to verify your identity, process payments, prevent fraud, and provide support. We encrypt your data, store it securely, and do not sell it to third parties. We share data only with trusted payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), KYC providers, and where required by law. You have rights to access, correct, or delete your data. We retain transaction records for 7 years; other data is deleted upon account closure unless legal retention is required.

Our jrg platform operates only in jurisdictions where online gaming complies with local law. If you are located outside a supported territory, your access will be restricted. If you have privacy concerns or want to exercise your data rights, contact our support team. This notice reflects our current data practices and will be updated as our jrg platform evolves.